Shipping Policy

Last Updated: October 6, 2025

Who We Are

Fairfax Row Clothiers ("we," "us," or "our") operates the website fairfaxrowclothiers.co.uk (the "Site"). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

Free Shipping: We offer free shipping on all orders.

Shipping Range

Delivery Area: We currently ship within the United Kingdom only.

Future Expansion: We are considering expanding our delivery areas to additional countries in the future.

Order Processing Time

Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

Cut-off Time: Orders placed before 22:00 GMT will be processed the same day; those placed after will be processed the next business day.

No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 7-10 business days after processing to UK addresses. Items are shipped internationally via express courier services.

Please note: Delivery times may vary depending on your location within the UK, carrier schedules, and customs processing.

Shipping Process

Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.

Tracking Information: After your order is shipped, you will receive an email with tracking details and a tracking number. You can use this number to monitor your shipment's progress on the carrier's website.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours at help@fairfaxrowclothiers.co.uk with photos of the damage. We will arrange a replacement or refund as appropriate.

Lost Orders: If your package shows as delivered but you have not received it, please check with neighbors and your building's management office. If your order is confirmed lost, please reach out to us immediately at help@fairfaxrowclothiers.co.uk for assistance. We will work with the carrier to resolve the issue.

Delivery Delays: While we strive for timely delivery, we are not responsible for delays caused by the shipping carrier, customs processing, weather conditions, or other circumstances beyond our control.

Returns

Returns Policy: For detailed return instructions, please refer to our Returns and Refund Policy.

Return Shipping Address:
Fairfax Row Clothiers
87 Devonshire Road
Birmingham, B20 2LT
United Kingdom

Contact Us

If you have questions or concerns about this Shipping Policy, please contact us:

Email: help@fairfaxrowclothiers.co.uk
Phone: +1 917-259-2328
Address: 87 Devonshire Road, Birmingham, B20 2LT, United Kingdom
Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT

We are committed to providing excellent customer service and ensuring your shopping experience is smooth from order to delivery.